Making A Purchase
Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.
In the even of a product being unavailable, we will endeavour to obtain the item ordered as quickly as possible. Where necessary, in the interest of customer service, we reserve the right to supply an alternative product, equal in value and quality.
Payment & Currencies
We accept payment by most major credit or debit cards. These are processed online using the SagePay secure payment service. Prices are shown in Great British Pounds Sterling. We accept most major credit cards. Credit cards are preauthorized immediately using the SagePay secure system, after which point various additional security checks are made. As part of our commitment to the security of our customers we may contact you to request further validation of your details.
Visa payments supported by SagePay Visa/Delta payments supported by SagePay Visa/Electron payments supported by SagePay Mastercard payments supported by SagePay Switch payments supported by SagePay.
If you do not want to pay online, you may send your credit card information via phone, fax, or registered post. Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.
Shipping And Handling
Orders are usually shipped via Royal Mail Recorded Delivery, or our Courier, depending upon size and weight of your order. ALL orders must be signed for, and therefore we ask that you ensure you, or someone else, is available to sign for your order when delivered. You have the option of providing an alternative delivery address should this prove convenient to you. If no one is available when the package is delivered you may need to collect this from a local postal point, or contact our Couriers via information left on one of their Cards. Please speak to your local mail handlers if you are not sure about this. Click here for a separate page on shipping & shipping rates that contains full details. We also offer priority overnight delivery for urgent requirements.
Please note that all goods must be paid for in full before shipping. Please make cheques payable to DS Retail Ltd. Goods remain the property of DS Retail Ltd until payment is received in full
Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. VAT exempt buyers can have their VAT refunded by contacting us.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the SagePay secure transaction system, and undergo further in house scrutiny. Details are not stored on the Internet or on any of our own computers.
This web site is fully integrated with SagePay, one of the leading secure payment systems - as approved by many of the well known high street banks. Sensitive information is only requested on pages that are located on the SagePay secure servers and this information cannot be accessed or viewed by anyone else (Not even our own staff!). All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using Thawte digital certificates. Simply put, this site integrates with one of the best secure systems available.
Using the SagePay system, your credit card information remains safely in the hands of you and SagePay. No-one else has access to this.
Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.
Returns & Cancellation
Return of Unwanted Goods :: Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 7 days of receiving your goods to arrange a full refund. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 7 days, unwashed, and free of any marks of use. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. Returns are the responsibility of the customer, and, for this reason, we recommend you use a registered form of post to ensure receipt by DS Retail Ltd. We reserve the right to refuse returns if the goods are not is a saleable condition. Any refund will be for the cost of the equipment ordered, and no refund of any postage or shipping costs will be given. This guarantee does not affect your statutory rights as a consumer.
Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact by e-mailing us at firstname.lastname@example.org prior to sending them back. This guarantee does not affect your statutory rights as a consumer.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions
If you have any comments or questions about an order, or our martial arts equipment in general please contact one of our customer services representatives at email@example.com. We will endeavor to respond to all customer services enquiries within 2 working days.
For security reasons, we reserve the right to check all orders requiring alternative delivery destinations. Black Eagle reserve the right to refuse to deliver to an alternative address should we suspect fraudulent use of a credit card. If we are unable to contact the cardholder, we will deliver to the registered Card Billing Address, or, if we strongly suspect credit card fraud, the order will be cancelled and the card refunded.
Returns from Business and Trade or Club Accounts
Our general terms and conditions and Return policy is for our retail customers only. All orders received from Club, Trade and Business Customers are not covered by our Returns policy. We do not accept returns from trade accounts or business accounts unless the items are faulty. On occassions when a return may be agreed, a credit note will be issued against future purchases. No cash refunds will be made. Business accounts include any Businesses ordering products for commercial or other use. Cancellations for whatever reasons from Business, Trade or Club accounts will not be accepted unless received in writing. Such cancellations will not be refunded, a credit voucher will be issued for use against future purchases.
DISCLAIMER - PayPal Users Please Note
In accordance with the terms and conditions of PayPal's Acceptable Use Policy, Black Eagle can no longer accept payments for certain items, namely Wooden Nunchuku, Tonfas, Bo Staffs and Escrima Sticks. Orders placed for such items using PayPal will be CANCELLED and your payment refunded. Please see a copy of this disclaimer on the individual products concerned.